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September 01, 2010

4th Annual CRM Editors' Roundtable: The State of CRM in 2010

I'm Back! Yes it's been a long time, so it has to be called a comeback. But there's time to go into why it's been so long later on. Today it's all about this year's annual roundtable conversation with the CRM editors.

It's hard to believe that this is the year four in having the best and brightest editor types join me to discuss what's going on in customer relationship management. But I'm fortunate to have two of the best editors AND thinkers in the industry share their considerable knowledge and insights on what's going on in the space.

Every time I've done this 1to1 Media's Ginger Conlon has been right there with me. Not only is she incredibly knowledgeable about the industry, she's one of the nicest people in the industry. The same can be said for Josh Weinberger of CRM magazine, who joins us for the second year in a row.

Ginger and Josh tackle a number of different topics, including trust-ability, where we are with social crm, the impact of the economy on CRM, and some predictions about what the year ahead will throw at us - like why Josh feels you shouldn't put too much emphasis on Facebook.

Both Ginger and Josh have valuable perspectives and opinions, and you can hear them all below on the player, or by clicking here to download the mp3. The conversation is right at 40 minutes.

Thanks again Ginger and Josh. And see you next year!!!

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